PrestaShop Freshdesk Module
. With Freskdesk you can view, create and track tickets, and access to your knowledge base via contact widget and chat Support widget in front office Ticket tracking in customer account You can ove...
This was description of the Freshdesk PrestaShop software
With Freskdesk you can view, create and track tickets, and access to your knowledge base via contact widget and chat
Support widget in front office
Ticket tracking in customer account
You can override or not contact form and replace it by Freshdesk Widget
View and sync customer account with Freshdesk
View ticket history in customer page in Back-Office
Open tickets and profiles directly in Freshdesk from Back-office
New: chat with customers (only for Freshdesk Garden plans)
Rensponsive with Bootstrap
Ticket history in customer account in front-office
Syn and view customer profile and ticket history in Customer page in Back-Office
Open tickets and profiles directly in freshdesk page
Widget pre-populating data: name and email to help the creation of a new ticket
New: chat with customers (only for Freshdesk Garden plans)
Customer Benefits
Ticket tracking in customer panel via "My account"
Create new tickets
Widget tab available on any page
Access to freshdesk knowledge base via emmergent widget
Chat with agents (only for Freshdesk Garden plans)
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